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CUSTOMER CARE POLICY

Security Armed Solutions’ take customer service seriously, and have produced this policy for our customers to have a clear understanding of which procedures can be assessed, should you have a complaint about the service you claim have been provided by any of our staff members. When you call your managing consultant he or she will advise his or her first name and ask you for details of your enquiry or complaint. It may be necessary for our representative to collect some of your details, including your name and address, in order to properly attend to your enquiry or complaint.

CUSTOMER CARE OBJECTIVES

  •  To provide a high level of customer care, including in the handling of any complaints;
  •  To provide efficient, fair and accessible processes for attending to and responding to enquiries and complaints;
  •  To provide assistance for special needs (such as language) and in the majority of cases, to resolve your enquiry during the first call or contact;
  •  To acknowledge your written correspondence, either verbally, by email or in writing usually within (5) business days of receipt.
  •  To resolve more complex complaints, for example where we need to gather further information and conduct interviews;
  •  Ensure the person investigating your complaint has the power and authority to make recommendations and take immediate action;
  •  To monitor our customer care with feedback surveys and assessing our quality of service.
Режиссер-постановщик видео. Хореограф постановщик флешмобов. Погосский Виталий

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